Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 25 March 2026

This policy applies to all paid subscriptions on the Konvoo platform operated by Brewing Conversations Private Limited. We aim to be transparent and fair with all payment-related matters.

1. Subscription Plans

Plan	Price	Billing
Free	₹0	—
Pro Trial	₹9	One-time (3 days)
Pro Monthly	₹199/month	Auto-renewing monthly

2. Free Trial (₹9 for 3 Days)

The Pro Trial offers full access to all Pro features for 3 days at a one-time charge of ₹9. After the trial period ends:

• Your subscription automatically converts to the Pro Monthly plan at ₹199/month.
• You will be charged ₹199 on the 4th day unless you cancel before the trial ends.
• The ₹9 trial fee is a one-time introductory charge and is non-refundable.
• Each user is eligible for only one trial. The trial offer cannot be reused.

3. Cancellation Policy

You may cancel your Pro subscription at any time through:

• The Profile section in the Konvoo app (Profile → Subscription → Manage → Cancel)
• Contacting us at support@konvoo.live

Upon cancellation:

• You will retain access to all Pro features until the end of your current billing period.
• No further charges will be applied after the current period.
• Your account will automatically revert to the Free plan once the paid period expires.
• Your conversation history, memories, and data will be preserved on the Free plan.

4. Refund Policy

a) Trial Fee (₹9):

The trial fee of ₹9 is non-refundable. This is a nominal charge for accessing the full Pro experience for 3 days.

b) Monthly Subscription (₹199):

• Within 48 hours of charge: If you request a refund within 48 hours of being charged and have not substantially used Pro features during that period, you are eligible for a full refund of that month's charge.
• After 48 hours: Refunds are generally not provided for the current billing period. You may cancel to prevent future charges and continue using Pro until the period ends.
• Technical issues: If you experience technical issues that prevent you from using the Platform and we are unable to resolve them, you may be eligible for a pro-rated refund at our discretion.
• Unauthorized charges: If you believe a charge was unauthorized, contact us immediately. We will investigate and issue a refund if the charge is confirmed unauthorized.

5. How to Request a Refund

To request a refund, please email support@konvoo.live with:

• Your registered phone number
• Date of the charge
• Reason for the refund request
• Razorpay payment ID (if available, found in your payment confirmation)

6. Refund Processing

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method (UPI, credit/debit card, net banking, or wallet).
• Bank processing times may vary. If you don't see the refund after 7 business days, please contact your bank or payment provider.

7. Failed Payments

If a recurring payment fails:

• Razorpay will automatically retry the charge.
• If payment continues to fail, your subscription will be halted and access will revert to the Free plan.
• You can resubscribe at any time by choosing a new subscription from the Profile section.
• No penalty or additional charges will be applied for failed payments.

8. Account Deletion

If you delete your Konvoo account while having an active subscription:

• Your subscription will be cancelled immediately.
• No refund will be issued for the remaining period of the current billing cycle.
• All data including conversations, memories, and payment history will be permanently deleted.

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated date. Material changes will be communicated via the Platform.

10. Contact Us

For any questions regarding refunds, cancellations, or billing, please reach out: